Reinforcing our Commitment to Fair Access to Financial Services

Citi has always been fully committed to treating all current and potential clients fairly and we have policies, procedures and controls in place for this express purpose.  At the same time, we appreciate the concerns that are being raised regarding “fair access” to banking services, and we are following regulatory developments, recent Executive Orders and federal legislation that impact this area.  

In light of those developments, we took an objective look at our policies and practices with the intent of striking the right balance between our commitment to fair and unbiased access to our products while continuing to manage all risks to the bank appropriately.  As a result of that analysis, we are taking several actions.

We will update our employee Code of Conduct and our customer-facing Global Financial Access Policy to clearly state that we do not discriminate on the basis of political affiliation in the same way we are clear that we do not discriminate on the basis of other traits such as race and religion. This will codify what we’ve long practiced, and we will continue to conduct trainings to ensure compliance. 
  
We also will no longer have a specific policy as it relates to firearms. Our U.S. Commercial Firearms Policy was implemented in 2018 and pertained to sale of firearms by our retail clients and partners. The policy was intended to promote the adoption of best sales practices as prudent risk management and didn’t address the manufacturing of firearms. Many retailers have been following these best practices, and we hope communities and lawmakers will continue to seek out ways to prevent the tragic consequences of gun violence.

These changes reinforce our commitment to serve all clients fairly, and we will continue to work with regulators and elected officials on ways to improve transparency and trust in the banking sector.